FAQ

１. How do I place an order?
You can browse our products on the website, add your desired items to the shopping cart, and proceed to checkout by following the instructions

 

2. Can I change or cancel my order?
If the order has not been shipped, you can contact our customer service to modify or cancel it. Once the order has been shipped, we cannot make changes or cancellations.

3.Can I make a purchase anonymously?
Yes, we respect your privacy. All orders are shipped in discreet packaging, and there will be no indication of our company name or the type of products on the shipping label.

4. What payment methods are available?
We accept various payment methods, including credit cards, PayPal, and other electronic payment options.

5. How much is the shipping cost?
Shipping fees depend on the weight, destination, and delivery method of your order. The shipping cost will be calculated automatically at checkout.

6. When will my order be shipped?
We usually ship orders within 24-48 hours of receiving them, depending on stock availability and the shipping carrier.

7. Which countries do you ship to?
We offer worldwide shipping. Some countries may have specific customs requirements, so please check your local regulations before placing an order.

 

8. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on the shipping carrier’s website.

9.What is your return and exchange policy?
For hygiene and safety reasons, we cannot accept returns or exchanges on opened items. If there is a defect with your product, please contact us within 7 days of receiving it, and we will arrange a return or exchange.

10. How can I contact customer service?
You can reach us via email or our online customer service, and we will respond to your inquiries as soon as possible.

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